MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/ A MAGAZINE FOR MANAGED SERVICES Sat, 19 Nov 2011 19:38:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-186 John Mon, 15 Feb 2010 23:59:24 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-186 I totally disagree with your assesment Kevin. I thought the piece did a good job of summarizing a quickly evolving market segment. I totally disagree with your assesment Kevin. I thought the piece did a good job of summarizing a quickly evolving market segment.

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-235 John Mon, 15 Feb 2010 19:07:00 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-235 How is that horse and buggy working for you Lane? I am not sure I know of any business that doen't rely on the internet for some critical business function. Whether it be email, ecommerce, or voice and data requirements, the internet is the most cost effective, efficient vehicle to conduct business. Most consumers neglect the design and planning of a data network capable of delivering a business app like what is being discussed in this article. This oversight more than anything else, increases the chances their app deployment will falter or fail to perform. The internet has nothing to do with it. How is that horse and buggy working for you Lane? I am not sure I know of any business that doen’t rely on the internet for some critical business function. Whether it be email, ecommerce, or voice and data requirements, the internet is the most cost effective, efficient vehicle to conduct business.

Most consumers neglect the design and planning of a data network capable of delivering a business app like what is being discussed in this article. This oversight more than anything else, increases the chances their app deployment will falter or fail to perform. The internet has nothing to do with it.

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-121 John Mon, 15 Feb 2010 16:59:24 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-121 I totally disagree with your assesment Kevin. I thought the piece did a good job of summarizing a quickly evolving market segment. I totally disagree with your assesment Kevin. I thought the piece did a good job of summarizing a quickly evolving market segment.

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-118 dprine Thu, 11 Feb 2010 17:22:34 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-118 Dear Douglas,<br><br>I would recommend you take a look at Northwinds Contact Solutions Automated Client Response platform. Northwinds provides this outbound communication platform to companies including Cox Communications, Integra Telecom and many other large companies because their dialer is so effective. Companies enjoy the highest contact rates available with the Northwinds dialer. It is also amongst the most affordable solutions on the market and can be customized to meet your needs.<br><br>Feel free to call me for a demo and more details.<br><br>Darren Prine<br>Director of Strategic Partnerships<br>Northwinds Contact Solutions<br>5425 E Bell Rd, Ste 141<br>Phoenix, AZ 85254<br>Work: 602.515.0395<br>Mobile: 480.251.9160<br>Fax: 602.515.0391<br>Email: <a href="mailto:dprine@thenorthwinds.com" rel="nofollow">dprine@thenorthwinds.com</a><br>IM: CallCenterHero (Skype) Dear Douglas,

I would recommend you take a look at Northwinds Contact Solutions Automated Client Response platform. Northwinds provides this outbound communication platform to companies including Cox Communications, Integra Telecom and many other large companies because their dialer is so effective. Companies enjoy the highest contact rates available with the Northwinds dialer. It is also amongst the most affordable solutions on the market and can be customized to meet your needs.

Feel free to call me for a demo and more details.

Darren Prine
Director of Strategic Partnerships
Northwinds Contact Solutions
5425 E Bell Rd, Ste 141
Phoenix, AZ 85254
Work: 602.515.0395
Mobile: 480.251.9160
Fax: 602.515.0391
Email: dprine@thenorthwinds.com
IM: CallCenterHero (Skype)

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-116 douglasrwhite Wed, 10 Feb 2010 18:47:39 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-116 Hello Tyrone,<br><br>What specific virtual platform would you recommend for outbound predictive dialing campaigns?<br><br>Thanks,<br><br>Douglas Hello Tyrone,

What specific virtual platform would you recommend for outbound predictive dialing campaigns?

Thanks,

Douglas

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-115 Jim Hofmeyer Mon, 08 Feb 2010 15:19:23 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-115 Good article! I liked that a 25 year veteran of the call center world whose background was with traditional call center platforms has found virtual platforms of value. I enjoyed Tyrone's perspective and insights. Good article! I liked that a 25 year veteran of the call center world whose background was with traditional call center platforms has found virtual platforms of value. I enjoyed Tyrone's perspective and insights.

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-234 Kevin D Sat, 06 Feb 2010 13:33:00 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-234 Sorry, Tyrone- I found this to be a rather pointless fluff piece, poorly written and nothing more than an obvious advertisement for your company. If you want people to get excited about virtual call center platforms, put in some definitions so that we know what you mean (it may be different than what I think you mean) and some specific examples. Make me want to click the embedded links to find out more, Tyrone, not HAVE to. Your article, if it can be called that, was so generic as to be thoroughly useless. Sorry, Tyrone- I found this to be a rather pointless fluff piece, poorly written and nothing more than an obvious advertisement for your company.

If you want people to get excited about virtual call center platforms, put in some definitions so that we know what you mean (it may be different than what I think you mean) and some specific examples. Make me want to click the embedded links to find out more, Tyrone, not HAVE to.

Your article, if it can be called that, was so generic as to be thoroughly useless.

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-113 Latif Bawany Fri, 05 Feb 2010 21:39:07 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-113 Now my friend you have no choice as things are going cyber. You can say this that Internet is the most Un-reliable Means of communication BUT it is the most relied. Now my friend you have no choice as things are going cyber. You can say this that Internet is the most Un-reliable Means of communication BUT it is the most relied.

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-112 Lane Fri, 05 Feb 2010 18:18:24 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-112 No matter how good the virtual equipment is, it all boils down to "it connects via the internet". We all know how dependable the internet is don't we? I would not bet my business on it. No matter how good the virtual equipment is, it all boils down to “it connects via the internet”. We all know how dependable the internet is don't we? I would not bet my business on it.

]]> MANAGED SERVICE PROVIDERS | CALL CENTER | UNLOCKING THE DOOR TO VIRTUALIZATION | http://www.managedserviceproviders.biz/2010/02/call-center-unlocking-the-door-to-virtualization/comment-page-1/#comment-111 Latif Bawany Fri, 05 Feb 2010 18:03:36 +0000 http://www.managedserviceproviders.biz/?p=3971#comment-111 Hi! Tyrone,<br><br>An eye opener and a very informative article. I personally feel Customers/Prospect are tired of Machine generated customer support but would like to have the human touch. I personally don't like when I call a customer support / service and I get this IVR which is asking me questions and then asking me to wait and then TR my call. That's a pain (u know where). Hi! Tyrone,

An eye opener and a very informative article. I personally feel Customers/Prospect are tired of Machine generated customer support but would like to have the human touch. I personally don't like when I call a customer support / service and I get this IVR which is asking me questions and then asking me to wait and then TR my call. That's a pain (u know where).

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