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MANAGED SERVICE PROVIDERS: TELECOM – HOSTED PBX VOIP IMPROVES COMMUNICATION

12 October 2010 5,212 views One Comment

Efficient telecommunication tools have made life simpler for us. For business owners, in particular it has become extremely important to adopt effective communication tools that can streamline operations. In the recent times, small and mid sized organizations have become dependent on hosted PBX VoIP systems to improve their communication systems.

There are a number of factors responsible for the increasing popularity of hosted PBX VoIP systems. Some of the factors that deserve a special mention include the following:

  • Advanced call management facilities

The auto attendant feature for example, handles all the incoming calls. It greets the caller with a professional message and also helps him to call the desired division. The callers are then routed to the right extensions. Furthermore, users have the option to include promotional messages about their products and services when the callers are on the call. In simple terms, you invest on a hosted PBX VoIP system and communicate better with your clients and prospective customers.

  • Call center facilities

In case you are wondering how callers are handled when there are multiple calls on the same number, you would find it interesting to note that a hosted PBX VoIP system can even function as a call center! In simple terms, the call queues are directed to the phone line of service agents or sales team of your organization. The person who takes the call communicates with the client. So, you don’t miss any important business call even when the phone lines are busy.

  • Flexibility of use

By opting for a hosted PBX VoIP system, you get the opportunity to communicate from any location. The phone system can be integrated to the existing phone with a dedicated broadband connection. With the web interface you can easily connect to personal numbers, home network etc. Even when you are not at your office, the calls can be directed to the phone lines where you can be contacted.

  • Advanced features

Hosted PBX VoIP systems come with several other features. The customer portal has been incorporated in the systems making it convenient for you to get the call details as well as billing information. The voicemail system is another innovative feature that managed all the unanswered calls and also allows the callers to leave their voice messages. These messages are later forwarded to your mail account from where you can verify the calls whenever you want.

With hosted PBX VoIP system, chances of missed calls are eliminated completely. All important calls are attended at all times. This in turn enables the small sized companies to win and retain the trust of their clients. Owing to their cost effective features, a growing number of small businesses are seen opting for the hosted PBX VoIP systems in large numbers. 

Summary: Hosted PBX VoIP systems are enabling the small businesses to make a favorable impression on their prospective clients. With this system, all calls are attended at all times and that too at a cost effective price.

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Author: MSP (24 Articles)

  • http://www.virtualpbxcompare.com/extended-table/onbox-10extensions.html Virtual PBX Compare

    I want to suggest that whenever a business plans to acquire a phone system it is important to consider the scalability of the price and plans. This way a business can inexpensively expand.