Home » CALL CENTER

CALL CENTER

Darren bandwDarren Prine
“I am a call center consultant and am passionate about managed services and how this exciting industry and applications are helping companies to reduce their costs, increase their efficiency and focus on their core competencies. Managed Services are radically changing the way companies do business for the better.”


Recent Posts

[catlist id=18 orderby=date order=desc numberposts=5]

Steve CramerSteve Cramer
Steven has applied his award winning expertise (JD Powers and National Quality Review) to the achievement of revenue objectives. These skills reflect his leadership and comprehensive understanding of Accounts Receivable Management, Customer Service, Billing, Sales, and Operations. His leadership in domestic and international (Verizon International) operations increased productivity through streamlined process and procedures.


Recent Posts

[catlist id=58 orderby=date order=desc numberposts=5]

ASK ME A QUESTION

  • Ray Osborne

    I’m interested in the challenges facing cloud based call centers from a human resource
    perspective. For instance with the hiring process, are there tests one can administer to determine if an employer can effectively work from their own location?  Are there special metrics that need to be applied with virtual based employees.

    -RKO