Comments for MANAGED SERVICE PROVIDERS |

Comment on VIRTUAL CALL CENTERS: MORE FLEXIBILITY IN YOUR PLATFORM by Steven |

Steven — Wed, 10 Mar 2010 21:07:26 +0000

Jennifer,
The platfrom provides a virtual connection via your browser to view all reports and listen remotly to all agent calls, both in realtime and recorded.

Comment on TELECOM: CARRIERS MAY RENEGOTIATE RATES DURING TOUGH ECONOMIC TIMES by David Schofield |

David Schofield — Tue, 09 Mar 2010 12:34:00 +0000

Companies should always renegotiate their rates. Whenever they add and especially when approaching contract termination. This is an area that has to be monitored pro-actively. There is a reason most of the carriers have huge cash flows… it is because most companies don't get professional advisory assistance plan and simple.

Comment on CALL CENTER: BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY by taylorpamm |

taylorpamm — Tue, 16 Feb 2010 16:25:44 +0000

Nice article.
We @ GetABBY (www.getabby.com) are very much into dynamic / adaptive outbound calling environments - based upon the actions / reactions / pro-actions (based upon DB information) - of the user. Would love to share experiences / technology thoughts. R.F. Culbertson // rfc@getabby.com

Comment on CALL CENTER: BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY by BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY « Call Center Solutions Blog |

Tue, 16 Feb 2010 05:16:44 +0000

[...] http://www.managedserviceproviders.biz/2010/02/call-center-benefits-of-auto-call-return-for-the-medi... [...]

Comment on CALL CENTER: BENEFITS TO DOING BUSINESS USING OUTBOUND IVR by BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY « Call Center Solutions Blog |

Tue, 16 Feb 2010 05:15:26 +0000

[...] staff and can bog down the routine needlessly. Using an outbound messaging service, also known as outbound IVR, eliminates a huge time draining chore from the daily routine and can not only save time, but [...]

Comment on CALL CENTER: UNLOCKING THE DOOR TO VIRTUALIZATION by John |

John — Mon, 15 Feb 2010 16:59:24 +0000

I totally disagree with your assesment Kevin. I thought the piece did a good job of summarizing a quickly evolving market segment.

Comment on CALL CENTER: UNLOCKING THE DOOR TO VIRTUALIZATION by dprine |

dprine — Thu, 11 Feb 2010 17:22:34 +0000

Dear Douglas,

I would recommend you take a look at Northwinds Contact Solutions Automated Client Response platform. Northwinds provides this outbound communication platform to companies including Cox Communications, Integra Telecom and many other large companies because their dialer is so effective. Companies enjoy the highest contact rates available with the Northwinds dialer. It is also amongst the most affordable solutions on the market and can be customized to meet your needs.

Feel free to call me for a demo and more details.

Darren Prine
Director of Strategic Partnerships
Northwinds Contact Solutions
5425 E Bell Rd, Ste 141
Phoenix, AZ 85254
Work: 602.515.0395
Mobile: 480.251.9160
Fax: 602.515.0391
Email: dprine@thenorthwinds.com
IM: CallCenterHero (Skype)

Comment on CALL CENTER: UNLOCKING THE DOOR TO VIRTUALIZATION by douglasrwhite |

douglasrwhite — Wed, 10 Feb 2010 18:47:39 +0000

Hello Tyrone,

What specific virtual platform would you recommend for outbound predictive dialing campaigns?

Thanks,

Douglas

Comment on CALL CENTER: UNLOCKING THE DOOR TO VIRTUALIZATION by Jim Hofmeyer |

Jim Hofmeyer — Mon, 08 Feb 2010 15:19:23 +0000

Good article! I liked that a 25 year veteran of the call center world whose background was with traditional call center platforms has found virtual platforms of value. I enjoyed Tyrone's perspective and insights.

Comment on CALL CENTER: UNLOCKING THE DOOR TO VIRTUALIZATION by Latif Bawany |

Latif Bawany — Fri, 05 Feb 2010 21:39:07 +0000

Now my friend you have no choice as things are going cyber. You can say this that Internet is the most Un-reliable Means of communication BUT it is the most relied.