Comments for MANAGED SERVICE PROVIDERS |

Comment on TELECOMMUNICATIONS: WHY YOU SHOULD HIRE A MANAGED SERVICE PROVIDER FOR YOUR BUSINESS by Christopher Welch |

Christopher Welch — Tue, 16 Mar 2010 17:33:35 +0000

The article, “Analyzing In-house and Outsourcing Needs: Choose Wisely,” provides additional insights: http://viewer.zmags.com/publication/347f4a62#/3.... I hope this helps.

Comment on CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS by CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS « Call Center Solutions Blog |

Fri, 12 Mar 2010 17:19:08 +0000

[...] CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS [...]

Comment on CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS by dprine |

dprine — Fri, 12 Mar 2010 17:16:30 +0000

Thanks for the terrific feedback!

Comment on CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS by Kevin Wallquist |

Kevin Wallquist — Fri, 12 Mar 2010 12:55:34 +0000

Good article Darren! Not only is customer loyalty the most important part of our business today, but having the ability through Outbound IVR to better develop employees builds a stronger foundation for employee retention. It's a win / win for the end user, employee, and employer.

Comment on CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS by michaelreplogle |

michaelreplogle — Thu, 11 Mar 2010 22:54:27 +0000

I believe the cost savings for leveraging an outbound IVR for automated appointment reminders isn't even close to being fully realized. The cost of rolling a truck for a technician or the cost of lost revenue for a service provider adds up quickly and can more then justify the cost of incorporating this technology.

Good article ! Look for more to come in terms of how different verticals are leveraging this technology.

Comment on CALL CENTER: OUTBOUND IVR FOR SERVICE COMPANIES AND UTILITY PROVIDERS by Courtney Cavanaugh |

Courtney Cavanaugh — Thu, 11 Mar 2010 20:41:52 +0000

This sounds truly like a great business solution on the market today. Outbound IVR is an interesting concept.

Comment on VIRTUAL CALL CENTERS: MORE FLEXIBILITY IN YOUR PLATFORM by Steven |

Steven — Wed, 10 Mar 2010 21:07:26 +0000

Jennifer,
The platfrom provides a virtual connection via your browser to view all reports and listen remotly to all agent calls, both in realtime and recorded.

Comment on TELECOM: CARRIERS MAY RENEGOTIATE RATES DURING TOUGH ECONOMIC TIMES by David Schofield |

David Schofield — Tue, 09 Mar 2010 12:34:00 +0000

Companies should always renegotiate their rates. Whenever they add and especially when approaching contract termination. This is an area that has to be monitored pro-actively. There is a reason most of the carriers have huge cash flows… it is because most companies don't get professional advisory assistance plan and simple.

Comment on CALL CENTER: BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY by taylorpamm |

taylorpamm — Tue, 16 Feb 2010 16:25:44 +0000

Nice article.
We @ GetABBY (www.getabby.com) are very much into dynamic / adaptive outbound calling environments - based upon the actions / reactions / pro-actions (based upon DB information) - of the user. Would love to share experiences / technology thoughts. R.F. Culbertson // rfc@getabby.com

Comment on CALL CENTER: BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY by BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY « Call Center Solutions Blog |

Tue, 16 Feb 2010 05:16:44 +0000

[...] http://www.managedserviceproviders.biz/2010/02/call-center-benefits-of-auto-call-return-for-the-medi... [...]