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	<title>MANAGED SERVICE PROVIDERS |</title>
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	<link>http://www.managedserviceproviders.biz</link>
	<description>A MAGAZINE FOR MANAGED SERVICES</description>
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		<title>CLOUDBERRY MANAGED BACKUP – A RESELLER SOLUTION FOR MSP’S |</title>
		<link>http://www.managedserviceproviders.biz/2010/10/cloudberry-managed-backup-%e2%80%93-a-reseller-solution-for-msp%e2%80%99s/</link>
		<comments>http://www.managedserviceproviders.biz/2010/10/cloudberry-managed-backup-%e2%80%93-a-reseller-solution-for-msp%e2%80%99s/#comments</comments>
		<pubDate>Tue, 19 Oct 2010 05:25:39 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Headline]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4718</guid>
		<description><![CDATA[  
Managed service providers deal with the delivery as well as management of network based applications and services for a host of clients.  These days, the number of managed service providers specializing in the provision of online data services to their clients is increasing at a very swift pace. To enable MSP’s to boost their operational efficiency, CloudBerry Lab has introduced their “Managed Backup Service”.
CloudBerry Lab, an official Amazon Web Service Solution Provider, offers state of the art services to MSP’s. Amazon S3, an online data storage service, provides unlimited cloud ...]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: TELECOM &#8211; BILLING OSS: WHAT TELECOM COMPANIES NEED TO KNOW |</title>
		<link>http://www.managedserviceproviders.biz/2010/10/managed-service-providers-telecom-billing-oss-what-telecom-companies-need-to-know/</link>
		<comments>http://www.managedserviceproviders.biz/2010/10/managed-service-providers-telecom-billing-oss-what-telecom-companies-need-to-know/#comments</comments>
		<pubDate>Tue, 12 Oct 2010 10:58:03 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[John Casas]]></category>
		<category><![CDATA[Telecommunications]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4714</guid>
		<description><![CDATA[For many people, Telecom Billing OSS has always been a difficult topic to deal with. This has happened largely because people have a very ambiguous perception about the whole thing. In reality, however, telecom billing OSS is not only a simple topic to discuss but also an extremely effective means by which telecom companies can manage their operations in an effective manner. To begin with, OSS stands for operational support system. Notably, this system is used exclusively by the telecommunication service providers and their businesses. OSS and BSS are often ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: TELECOM &#8211; HOSTED PBX VOIP IMPROVES COMMUNICATION |</title>
		<link>http://www.managedserviceproviders.biz/2010/10/managed-service-providers-telecom-hosted-pbx-voip-improves-communication/</link>
		<comments>http://www.managedserviceproviders.biz/2010/10/managed-service-providers-telecom-hosted-pbx-voip-improves-communication/#comments</comments>
		<pubDate>Tue, 12 Oct 2010 10:54:21 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[John Casas]]></category>
		<category><![CDATA[Telecommunications]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4710</guid>
		<description><![CDATA[Efficient telecommunication tools have made life simpler for us. For business owners, in particular it has become extremely important to adopt effective communication tools that can streamline operations. In the recent times, small and mid sized organizations have become dependent on hosted PBX VoIP systems to improve their communication systems.
There are a number of factors responsible for the increasing popularity of hosted PBX VoIP systems. Some of the factors that deserve a special mention include the following:

Advanced call management facilities

The auto attendant feature for example, handles all the incoming calls. ...]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: CALL CENTER &#8211; BENEFITS OF CLOUD ROUTING |</title>
		<link>http://www.managedserviceproviders.biz/2010/10/managed-service-providerscall-center-benefits-of-cloud-routing/</link>
		<comments>http://www.managedserviceproviders.biz/2010/10/managed-service-providerscall-center-benefits-of-cloud-routing/#comments</comments>
		<pubDate>Tue, 12 Oct 2010 10:32:56 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Darren Prine]]></category>
		<category><![CDATA[Featured]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4702</guid>
		<description><![CDATA[ 
 
An increasing number of contact centers are utilizing, and/or becoming part of a versatile hosted (cloud based) solution known as Cloud Routing. Campaigns, or call volume may dictate that Centers with multiple locations, or several independent centers be made available as a cohesive pool to handle thousands of calls on a permanent basis, or due to media schedule, or even seasonal demand.  
Cloud Routing, in simple terms, refers to a unified queue in the cloud. Call centers with multiple locations, as well as multiple independent centers can be presented seamleslly ...]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>LINKEDIN Q AND A &#8211; SEO VS SOCIAL MEDIA |</title>
		<link>http://www.managedserviceproviders.biz/2010/10/linkedin-q-and-a-seo-vs-social-media/</link>
		<comments>http://www.managedserviceproviders.biz/2010/10/linkedin-q-and-a-seo-vs-social-media/#comments</comments>
		<pubDate>Thu, 07 Oct 2010 20:05:59 +0000</pubDate>
		<dc:creator>Jennifer Wing</dc:creator>
				<category><![CDATA[Ask The Expert]]></category>
		<category><![CDATA[Jennifer Wing]]></category>
		<category><![CDATA[SEO And Web Marketing]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4694</guid>
		<description><![CDATA[QUESTION: 
More and more, people are starting to realize that SEO is all good, but Web Presence Optimization is the name of the game. How do you go about explaining to your clients that it&#8217;s not just about &#8220;SEOing&#8221; your site, but about your presence online?
ANSWER:
Well SEO is something every website needs in some form. It is the foundation of Internet Marketing. All forms of Internet Marketing overlap in some way or another and actually work together to form the overall effectiveness of one&#8217;s marketing strategy. Leaving one of them ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICES: CALL CENTER &#8211; PART 2: DEATH OF THE PREDICTIVE DIALER |</title>
		<link>http://www.managedserviceproviders.biz/2010/08/managed-services-call-center-part-2-death-of-the-predictive-dialer/</link>
		<comments>http://www.managedserviceproviders.biz/2010/08/managed-services-call-center-part-2-death-of-the-predictive-dialer/#comments</comments>
		<pubDate>Wed, 04 Aug 2010 16:59:58 +0000</pubDate>
		<dc:creator>Steven Cramer</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Headline]]></category>
		<category><![CDATA[Issue 1]]></category>
		<category><![CDATA[Steve Cramer]]></category>
		<category><![CDATA[Volume 5]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4674</guid>
		<description><![CDATA[ 
In our previous article on Outbound Dialers we briefly reviewed their functional development and the evolution of dialer features. We received many interesting emails regarding the article and insight into true user requirements.
It seems that despite technological improvements, regulations have limited the full functional capabilities of many Dialer systems. The restrictions have been focused mainly on the productivity features, limiting their main purpose.
To this end, what is the fate of dialer technology? From the feedback on our previous articles and direct client feedback, users are looking for options when it ...]]></description>
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		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: CALL CENTER &#8211; DEATH OF THE PREDICTIVE DIALER |</title>
		<link>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-call-center-death-of-the-predictive-dialer/</link>
		<comments>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-call-center-death-of-the-predictive-dialer/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 22:49:10 +0000</pubDate>
		<dc:creator>Steven Cramer</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Steve Cramer]]></category>
		<category><![CDATA[Volume 5]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4660</guid>
		<description><![CDATA[In today&#8217;s global marketplace, businesses must increase productivity, improve efficiency, enhance quality, and out perform the competition. Effective communication tools enable client service teams to focus on their core competencies while improving operational effectiveness and customer satisfaction.
Progressive Dialers vs. Predictive Dialers offer client service teams an effective and quality enhancing dialing Platform. Progressive
Dialing Platforms dial successive calls, but are more advanced and customized then old Predictive Dialer configurations.
Progressive Dialers are able to rapidly contact thousands of contacts in minutes, provide a customized message by contact, filter contacts by multiple data ...]]></description>
		<wfw:commentRss>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-call-center-death-of-the-predictive-dialer/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: TELECOM &#8211; TRADITIONAL FAX VS EFAX |</title>
		<link>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-telecom-traditional-fax-vs-efax/</link>
		<comments>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-telecom-traditional-fax-vs-efax/#comments</comments>
		<pubDate>Fri, 04 Jun 2010 20:26:55 +0000</pubDate>
		<dc:creator>Jennifer Springston</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Jennifer Springston]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[Volume 5]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4650</guid>
		<description><![CDATA[In the old days of business communication, people sent information via telegrams. Then it became the norm to use the telephone for information and to ship documents back and forth through the U.S. mail and through mail courier services. And then came the fax machine. Suddenly, documents including contracts and others could be sent back and forth from one location to another. The needs were simple: Both parties had to have an onsite fax machine or easy access to one. As more and more companies started using the computer for ...]]></description>
		<wfw:commentRss>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-telecom-traditional-fax-vs-efax/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: DON&#8217;T MISS THE LATEST TECHNOLOGY TEST DRIVE AND IPAD GIVEAWAY |</title>
		<link>http://www.managedserviceproviders.biz/2010/05/managed-service-providers-dont-miss-the-latest-technology-test-drive/</link>
		<comments>http://www.managedserviceproviders.biz/2010/05/managed-service-providers-dont-miss-the-latest-technology-test-drive/#comments</comments>
		<pubDate>Wed, 05 May 2010 01:31:07 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Headline]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 4 Issue 2]]></category>
		<category><![CDATA[Weekly Tips]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4577</guid>
		<description><![CDATA[ 
ANNOUNCING
The Latest Technology Test Drive
Here&#8217;s what you get for being a test driver:

3 months Free use of the telecommunications dashboard/management tool
1 of only 5 entries into the random drawing for a brand new ipad
Posted review from your company on our site (includes company name, location and link)


  One of the 5 participants will also win:
 A BRAND NEW IPAD!
(winners are randomly picked)
 
Try out a new telecom expense and asset management tool, designed to take telecom hassles out of your hands and  into the hands of able service providers with unbelievable ease! Control your locational spending, enter ...]]></description>
		<wfw:commentRss>http://www.managedserviceproviders.biz/2010/05/managed-service-providers-dont-miss-the-latest-technology-test-drive/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: TELECOM: BENEFITS OF VIDEOCONFERENCING |</title>
		<link>http://www.managedserviceproviders.biz/2010/05/managed-service-providers-telecom-benefits-of-videoconferencing/</link>
		<comments>http://www.managedserviceproviders.biz/2010/05/managed-service-providers-telecom-benefits-of-videoconferencing/#comments</comments>
		<pubDate>Wed, 05 May 2010 00:43:30 +0000</pubDate>
		<dc:creator>Jennifer Springston</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Jennifer Springston]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[Volume 4 Issue 2]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4567</guid>
		<description><![CDATA[Travel can be a major problem for a company, regardless of the industry.  There are many reasons that a company may seek to avoid travel as much as possible, including the cost, the loss of productivity in the office because of the travel and the desire to reduce carbon emissions in these days of eco-consciousness.  Using videoconferencing can not only eliminate the cost of travel but can increase productivity for the company as well.  For instance, a company can schedule a videoconference for both the morning and evening with representatives ...]]></description>
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		<slash:comments>1</slash:comments>
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