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Eric Brooker, Issues, Telecommunications, Volume 3 Issue 1 »

[11 Feb 2010 | No Comment | 2,322 views]
MANAGED SERVICE PROVIDERS: TELECOM CARRIER CONSIDERATIONS

TELECOM MSP
ERIC BROOKER
Most companies, whether they are big or small, tend to go with the telecommunications carriers that are better known. They do not want to risk their company’s important telecommunications budget on a company that may not be able to give them adequate service or worse, may fold before the end of the contract period. It is important when considering carriers to explore all angles including the ability to consistently provide service in a timely and efficient manner. The smaller or lesser known companies should not be discounted however.
When …

Archive, Eric Brooker, Issues, Telecommunications, Volume 2 Issue 2 »

[3 Feb 2010 | No Comment | 3,365 views]

When setting up to meet the telecommunications needs of your company, you may look at two different choices: the central office vs. data centers for all of your equipment. Whether or not you choose the right one will be based on a number of factors including the company budget and your actual telecommunication needs. The decision can be a very complicated one for many companies and should include input from your managed services provider, who can put everything into perspective and offer suggestions. In addition, the managed services provider can …

Archive, Eric Brooker, Featured, Issues, Telecommunications, Uncategorized, Volume 2 Issue 2 »

[1 Feb 2010 | No Comment | 3,130 views]
MANAGED SERVICE PROVIDERS: THE EVERGREEN CLAUSE: READ THE FINE PRINT

While it might sound like something you would encounter in December in most parts of the world, it is an automatic renewal clause that some telecommunications carriers leave in their contracts to catch the unsuspecting and the careless company asleep at the switch. Good companies know that about three to six months before the end of a telecom contract, the rates and services should be shopped around- not only for the current provider but for several others. You should go to your current carrier’s rep and ask what they can …

Ask The Expert, Eric Brooker, Uncategorized, Volume 2 Issue 2 »

[25 Jan 2010 | No Comment | 2,214 views]

I am doing my MBA in telecommunication from amity university. Being a telecom manager i want to know from you that “how the mangaed services can help telecom operator to provide the world class services to the customers”. These services are just helping the operators to reduce their capex and opex and reduce chaos. what are the additional points on managed services which can make me undersatnd on this topic.
Make me enlightend with your Experience in this industry.
Thank you very much.
Shiv:
Thank you very much for your email.  As you mentioned, …

Eric Brooker, Issues, Telecommunications, Volume 2 Issue 2 »

[11 Jan 2010 | One Comment | 3,273 views]
MANAGED SERVICE PROVIDERS: MASTER AGENT OR DIRECT CHANNEL?

The question is simple: should you work as a managed service provider or as an agent of a direct channel provider (read: big shot phone company sales rep). There are several questions that you should ask yourself when trying to make that decision:

Do you want to make huge money regardless of the outcome for the client?
Do you know what the rates of other companies are and do you even care?
Will you lose any sleep over closing a deal that was less than ideal?

If the answer to these questions were all …

Eric Brooker, Issues, Telecommunications, Volume 2 Issue 2 »

[11 Jan 2010 | No Comment | 1,488 views]

It is the very rare person who likes business travel. It is even rarer to find the company that likes to pay for the expense of business travel. It is time to end the need for this travel once and for all to save the company money while saving the planet one weary traveler at a time.
A business meeting of any size, especially if it requires people from outside of the immediate office, requires a lot of resources. Not only do flights have to be booked but often hotels and …

Eric Brooker, Featured, Issues, Telecommunications, Uncategorized, Volume 2 Issue 2 »

[6 Jan 2010 | One Comment | 2,561 views]
MANAGED SERVICE PROVIDERS: UNCROSSED LINES ARE THE ANSWER TO YOUR CALLS

  When looking for the phone and data service, there are several options that can be considered. Depending on the type of business that you are running, your needs can be very complex or fairly simple. While it is important for companies to have a toll free number so that customers can call for customer service, orders, complaints it is also important for that company to have a locally based number. While some companies do outsource many of their day-to-day tasks, the local number can give the customer more peace of …

Eric Brooker, Featured, Issues, Telecommunications, Volume 2 Issue 1 »

[18 Dec 2009 | No Comment | 2,046 views]
MANAGED SERVICE PROVIDERS: PRIMARY CONSIDERATIONS WHEN RELOCATING

When a company is listing what is important to their success, they often list the employees, telecom network and other aspects near the top of the list. However, when they are moving from one location to another, the telecom network is often one of the last things that they think of. They may remember to move the office plants and the coffee pot, but they do not think of the IT needs they will continue to have until the last second. That is a very dangerous plan, one that can …

Eric Brooker, Issues, Telecommunications, Volume 2 Issue 1 »

[18 Dec 2009 | 4 Comments | 2,597 views]

The major difference between traditional and dynamic MPLS is simple: the traditional set up is considered to be the best in class with both the multi-protocol label switching capabilities plus more a traditional voice infrastructure that is separate. While this means some services are redundant, it also means that if there is a problem with the voice network or other services, there will still be some capabilities that remain untouched. However, with the advanced technology involved with MPLS these days, that need may not really be a selling point. If …

Archive, Eric Brooker, Featured, Issues, Telecommunications, Volume 1 Issue 2 »

[12 Nov 2009 | No Comment | 1,963 views]
MANAGED SERVICE PROVIDERS: MANAGING YOUR COMPANY’S DIAL TONE

At one point in every business owner’s day, they come to the realization that their communications needs have changed. Maybe the company has grown so fast that their IT services were not able to keep up. Maybe the company that started with two guys, two desks and one phone line has grown to encompass an entire floor of a big building, but you are still working with limited communication power. If anyone at your company has ever had to wait for someone else to get off the line to complete …