Efficient telecommunication tools have made life simpler for us. For business owners, in particular it has become extremely important to adopt effective communication tools that can streamline operations. In the recent times, small and mid sized organizations have become dependent on hosted PBX VoIP systems to improve their communication systems.
There are a number of factors responsible for the increasing popularity of hosted PBX VoIP systems. Some of the factors that deserve a special mention include the following:

Advanced call management facilities

The auto attendant feature for example, handles all the incoming calls. …

 
 
An increasing number of contact centers are utilizing, and/or becoming part of a versatile hosted (cloud based) solution known as Cloud Routing. Campaigns, or call volume may dictate that Centers with multiple locations, or several independent centers be made available as a cohesive pool to handle thousands of calls on a permanent basis, or due to media schedule, or even seasonal demand.  
Cloud Routing, in simple terms, refers to a unified queue in the cloud. Call centers with multiple locations, as well as multiple independent centers can be presented seamleslly …

In today’s global marketplace, businesses must increase productivity, improve efficiency, enhance quality, and out perform the competition. Effective communication tools enable client service teams to focus on their core competencies while improving operational effectiveness and customer satisfaction.
Progressive Dialers vs. Predictive Dialers offer client service teams an effective and quality enhancing dialing Platform. Progressive
Dialing Platforms dial successive calls, but are more advanced and customized then old Predictive Dialer configurations.
Progressive Dialers are able to rapidly contact thousands of contacts in minutes, provide a customized message by contact, filter contacts by multiple data …

In the old days of business communication, people sent information via telegrams. Then it became the norm to use the telephone for information and to ship documents back and forth through the U.S. mail and through mail courier services. And then came the fax machine. Suddenly, documents including contracts and others could be sent back and forth from one location to another. The needs were simple: Both parties had to have an onsite fax machine or easy access to one. As more and more companies started using the computer for …

Travel can be a major problem for a company, regardless of the industry.  There are many reasons that a company may seek to avoid travel as much as possible, including the cost, the loss of productivity in the office because of the travel and the desire to reduce carbon emissions in these days of eco-consciousness.  Using videoconferencing can not only eliminate the cost of travel but can increase productivity for the company as well.  For instance, a company can schedule a videoconference for both the morning and evening with representatives …

MPLS stands for “multiprotocol label switching” and is a mechanism used in high-performance telecommunications networks which direct and carry data from one network node to another.  By using MPLS, virtual links are created between distant nodes.  The biggest benefit of using MPLS is simple: there is no need to be dependent on any one particular type of technology to achieve your telecommunication needs.
MPLS can replace or enhance many different types of service for voice or data and can save money for the company over the long run.  Calls or other …

Because I am asked the questions almost every day, I know the confusion that people have with social media sites and what social media is. What is its purpose? How will it help my business?  How do I manage it effectively?  I am going to answer those questions for you but first I want to do a little mental exercise.  Pretend for a moment you are surfing the recent twitter posts on your page.
While you are sifting through the many that offer irrelevant details of what they had for breakfast, …

In Part 1 of my 2 part series on outbound IVR for service companies and utility providers, I discussed how these companies are using outbound IVR for appointment reminders, to conduct customer satisfaction surveys and the benefits gained from utilizing outbound IVR.
In Part 2, I will discuss how service organizations and utility providers use outbound IVR to assist in sales and marketing.
Sales Acceleration
Businesses have found that advertising through direct mail, magazines and email no longer produces the results they used to.Do you open every commercial e-mail that you receive? Do …

Simply put, VoIP is “voice over internet protocol”, a type of internet telephone that can have some major advantages over traditional, land-based phones in terms of use and price.  There are some requirements to using VoIP and some equipment considerations to make, however, it can equal huge cost savings in the long run and is at least worth a strong look.  Your managed services provider can give you the basic rundown of what it is, how it works and how much it costs in terms of the initial investment and …

Ethernet is a branded, computer networking standard that uses different types of wiring schemes to connect a local area network (LAN).  The most common standard connection is the use of twisted pair wiring coupled with fiber optics as the backbone.  Since its introduction in the 1980’s, Ethernet has largely replaced other local area network standards in most applications. 
Twisted pair Ethernet is also referred to as twisted copper and makes use of the existing telephone lines in many commercial buildings.  With Ethernet in place, a company can reduce the costs of …