In our previous article on Outbound Dialers we briefly reviewed their functional development and the evolution of dialer features. We received many interesting emails regarding the article and insight into true user requirements.
It seems that despite technological improvements, regulations have limited the full functional capabilities of many Dialer systems. The restrictions have been focused mainly on the productivity features, limiting their main purpose.
To this end, what is the fate of dialer technology? From the feedback on our previous articles and direct client feedback, users are looking for options when it …

 
ANNOUNCING
The Latest Technology Test Drive
Here’s what you get for being a test driver:

3 months Free use of the telecommunications dashboard/management tool
1 of only 5 entries into the random drawing for a brand new ipad
Posted review from your company on our site (includes company name, location and link)

  One of the 5 participants will also win:
 A BRAND NEW IPAD!
(winners are randomly picked)
 
Try out a new telecom expense and asset management tool, designed to take telecom hassles out of your hands and  into the hands of able service providers with unbelievable ease! Control your locational spending, enter …

THEY WORK HARD FOR YOUR BUSINESS!

This idea for this article came to me the other day after hearing the very common story from a salesperson who had been cut out of a deal. Whether or not it was underhanded and unfair we may never know and at this point is somewhat irrelevant.
Apparently the customer, after lending his ear to one of the three who were originally included in providing his service, was convinced to use only one of those three.  Since this individual could provide everything the customer wanted, he …

 
I recently posted a question on Linkedin regarding using managed service providers versus owning equipment and managing it in-house and received some interesting responses.  I had thought that most of the responders would be passionately sharing all the reasons why they felt it was better to own and manage equipment in-house but instead, it seems, many of them are more in favor of hosted solutions.  My question and the responses I receive are posted below. 
“What are the best reasons and benefits to managing your own equipment onsite versus using a …

 
  Here are six telecom pitfalls that your business can avoid this year that will drop more money to your bottom line:
 
1.  30 DAY WRITTEN NOTICE:
If you are planning to change telecom carriers, you may think that you should wait to notify your current carrier until after the switch over.  However, many carriers have a clause in their contracts that require the customer to give them a 30 day written notice prior to the discontinuation of service (even if the contract is expiring).  This means that if you wait until after the …