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	<title>MANAGED SERVICE PROVIDERSVolume 1 Issue 1 | |</title>
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	<description>A MAGAZINE FOR MANAGED SERVICES</description>
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		<title>MANAGED SERVICE PROVIDERS: GO VIRTUAL AND GO HOME |</title>
		<link>http://www.managedserviceproviders.biz/2009/11/call-center-go-virtual-and-go-home/</link>
		<comments>http://www.managedserviceproviders.biz/2009/11/call-center-go-virtual-and-go-home/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 19:20:42 +0000</pubDate>
		<dc:creator>Darren Prine</dc:creator>
				<category><![CDATA[Archive]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Darren Prine]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[virtual call center]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=3401</guid>
		<description><![CDATA[Virtual Call Centers: A Way of the Future
Way back in the past, there were huge brick and glass buildings, looming up in the sky and mastering the city streets. Those buildings were filled with employees, all doing basically the same thing and the costs grew out of control. Soon, the buildings grew outdated and were torn down for even bigger and grander designs, until one day they grew so big that they collapsed the companies that built them.
The sheer cost of keeping a building of any size up and running ...]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Executive Profile: Jake Petersen City Communications |</title>
		<link>http://www.managedserviceproviders.biz/2009/11/executive-profile-jake-petersen/</link>
		<comments>http://www.managedserviceproviders.biz/2009/11/executive-profile-jake-petersen/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 23:47:25 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Issues]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[executive profile]]></category>
		<category><![CDATA[Jake Petersen]]></category>
		<category><![CDATA[telecom]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=3357</guid>
		<description><![CDATA[A little professional background on you: 
Started in Telecommunications as an Account Executive with Access Long Distance in Arizona in 1998 selling long distance services to businesses.  The company was then acquired by McLeodUSA where I was involved in rolling out their local products throughout Arizona and building the sales staff.  In 2001 I branched out to start City Communications Integrated with two other partners and since that time we have built up a sizeable customer base including roughly two thousand customers across the United States and a network of about ...]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>THE NORTHWINDS CONTACT SOLUTIONS: REVIEW #6 |</title>
		<link>http://www.managedserviceproviders.biz/2009/11/test-drive-6-call-cente/</link>
		<comments>http://www.managedserviceproviders.biz/2009/11/test-drive-6-call-cente/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 05:06:54 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=3343</guid>
		<description><![CDATA[Mark J. Michelson Sr.
President
JEMMM Connections, LLC
mark.michelson@jemmm.com
office: 630-219-1220
mobile:630-688-2108
In a never ending quest to find ways to simplify contact center solutions, I have begun to delve down into the world of hosted and managed contact centers to uncover the simplification that these offerings provide when starting up as well as running a contact center.   I come from a contact center application provider background where we provided some fairly robust and complex on-premise solutions.  Over the past week I had the opportunity to test drive the Northwinds Contact Solutions Virtual Call Center platform. 
In ...]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>NORTHWINDS CONTACT SOLUTIONS: REVIEW #5 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-5-call-cente/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-5-call-cente/#comments</comments>
		<pubDate>Fri, 30 Oct 2009 07:17:04 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=3109</guid>
		<description><![CDATA[Dean LaGrow
414.489.1056
dean.lagrow@gmail.com
Dean with over 17 years experience as a leader in customer care, inside sales and telephony as a Director, and Vice President most recently with a Fortune 500 technology company is currently available for contact center consulting opportunities.
Hosted Contact Center Solutions: Northwinds 
 In their server based telephony environment, Northwinds has created a wonderful managed telephony tool I recently spent some time analyzing Northwinds offer and I was impressed with the ease of use and vast functionality.
 The current tool works with PC-based softphones and has the ability to connect calls ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ASK THE EXPERT: DO YOU KNOW A RELIABLE INTERNET MARKETING STRATEGY&#8230;? |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/q-and-a/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/q-and-a/#comments</comments>
		<pubDate>Thu, 29 Oct 2009 09:22:22 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Ask The Expert]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Jennifer Wing]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[Q AND A]]></category>
		<category><![CDATA[SEO And Web Marketing]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=3100</guid>
		<description><![CDATA[Ask The Expert - Jennifer Wing 
Do you know a reliable internet marketing strategy to drive traffic to a special offer for an Active Liquid Nutrition Sample?]]></description>
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		<slash:comments>0</slash:comments>
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		<title>THE NORTHWINDS CONTACT SOLUTIONS:REVIEW #4 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-4-call-center/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-4-call-center/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 04:29:29 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2987</guid>
		<description><![CDATA[BRAD TOTTEN
Brad Totten, PMP
 
Customer Experience Advocate
Brad Totten &#8211; Consulting
(805) 405-5159 cell
 is a 20-year veteran of the Contact Center space.  He is a certified Project Management Professional and currently offers consulting services in contact center infrastructure design and implementation.
I have always managed to be ahead of the curve when it comes to contact center technology, sometimes a little too far ahead for my own good.  Lately old age and wisdom have settled in and I am not so quick to jump on the latest trend.  I have learned the important lesson ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICES: IS YOUR COMPANY PREPARED FOR AN H1N1 OUTBREAK? |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/managed-services/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/managed-services/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 04:08:03 +0000</pubDate>
		<dc:creator>Jake Petersen</dc:creator>
				<category><![CDATA[Archive]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Jake Petersen]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[Managed Services]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2982</guid>
		<description><![CDATA[With all of the publicity surrounding outbreaks of the H1N1 virus around the country, it is a good time to evaluate your company&#8217;s plan should H1N1 (or any other infectious disease) infect your business.  According to the Mayo Clinic (www.mayoclinic.com), here are some of the measures that help prevent flu and limit its spread:
Things to Consider if You Begin Feeling Ill
Stay home if you&#8217;re sick. If you do have swine flu, you can give it to others starting about 24 hours before you develop symptoms and ending about seven days later. ...]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>ASK THE EXPERT: DOES FACEBOOK ADVERTISING DELIVER GOOD RESULTS? |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/q-a/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/q-a/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 19:19:30 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Ask The Expert]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[facebook advertising]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[Q AND A]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2861</guid>
		<description><![CDATA[Pedro Montero October 25th
Hello Jennifer;
I was wondering about this advertisement system that Face book provides and I just got listed waiting to be approved, I wanted to know if this mean of advertisement is delivering good results to you. Your input is appreciated.
Thank You
Cordially
Pedro E. Montero
www.designedbylucas.com
RESPONSE:
Hi Pedro,
Thanks for the inquiry!
Yes, I have had great success with Facebook&#8217;s paid advertising especially if you have a company page on Facebook. With Facebook you get not only the benefit of driving traffic directly to your website but you can also market for Fans ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>MANAGED SERVICE PROVIDERS: CAPTURING TOPICS FOR WRITING CONTENT |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/seo-web-marketing-capturing-topics-for-content-writing/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/seo-web-marketing-capturing-topics-for-content-writing/#comments</comments>
		<pubDate>Sun, 25 Oct 2009 21:21:32 +0000</pubDate>
		<dc:creator>Jennifer Wing</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Jennifer Wing]]></category>
		<category><![CDATA[SEO And Web Marketing]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[Managed Service Providers]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2731</guid>
		<description><![CDATA[Finding the &#8220;What&#8221; in Your Content Writing is Difficult
Writing content that is appealing, entertaining, informative and grammatically correct is not an easy task.  Nowadays, as content becomes the driving force behind one’s existence on the internet, writers are forced to come up with topics to write about.  If you are anything like me, this is a bit of a struggle.  Trying to write about something that no one else has, is difficult if not impossible, however taking an existing article and incorporating a different perspective you can create entirely fresh and innovative ...]]></description>
		<wfw:commentRss>http://www.managedserviceproviders.biz/2009/10/seo-web-marketing-capturing-topics-for-content-writing/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>THE NORTHWINDS CONTACT SOLUTIONS: REVIEW #3 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-3-call-center/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-3-call-center/#comments</comments>
		<pubDate>Sun, 25 Oct 2009 18:17:49 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Archive]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2702</guid>
		<description><![CDATA[SYNERGY VISION PARTNERS
Steve Earle
(909) 241-8660
Steven.Earle@synergyVisionPartners.com
www.synergyvisionpartners.com
Synergy Vision Partners is a technology focused company dedicated to providing leading edge solutions to worldwide businesses in strategic management, collaboration, call and data center deployments and virtual infrastructure implementations.
Combining focused expertise, customer-driven innovation, and platform independence, SVP provides a comprehensive portfolio of software and hardware solutions including consulting, call center management, sales and support.www.SynergyVisionPartners.com
Over many years I have worked with a broad range of telephone systems from all of the major providers with a wide variety of technologies. Lately most of the technology advances have ...]]></description>
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		<slash:comments>1</slash:comments>
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