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	<title>MANAGED SERVICE PROVIDERSVolume 5 | |</title>
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	<link>http://www.managedserviceproviders.biz</link>
	<description>A MAGAZINE FOR MANAGED SERVICES</description>
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		<title>MANAGED SERVICES: CALL CENTER &#8211; PART 2: DEATH OF THE PREDICTIVE DIALER |</title>
		<link>http://www.managedserviceproviders.biz/2010/08/managed-services-call-center-part-2-death-of-the-predictive-dialer/</link>
		<comments>http://www.managedserviceproviders.biz/2010/08/managed-services-call-center-part-2-death-of-the-predictive-dialer/#comments</comments>
		<pubDate>Wed, 04 Aug 2010 16:59:58 +0000</pubDate>
		<dc:creator>Steven Cramer</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Headline]]></category>
		<category><![CDATA[Issue 1]]></category>
		<category><![CDATA[Steve Cramer]]></category>
		<category><![CDATA[Volume 5]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4674</guid>
		<description><![CDATA[ 
In our previous article on Outbound Dialers we briefly reviewed their functional development and the evolution of dialer features. We received many interesting emails regarding the article and insight into true user requirements.
It seems that despite technological improvements, regulations have limited the full functional capabilities of many Dialer systems. The restrictions have been focused mainly on the productivity features, limiting their main purpose.
To this end, what is the fate of dialer technology? From the feedback on our previous articles and direct client feedback, users are looking for options when it ...]]></description>
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		<title>MANAGED SERVICE PROVIDERS: CALL CENTER &#8211; DEATH OF THE PREDICTIVE DIALER |</title>
		<link>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-call-center-death-of-the-predictive-dialer/</link>
		<comments>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-call-center-death-of-the-predictive-dialer/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 22:49:10 +0000</pubDate>
		<dc:creator>Steven Cramer</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Steve Cramer]]></category>
		<category><![CDATA[Volume 5]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4660</guid>
		<description><![CDATA[In today&#8217;s global marketplace, businesses must increase productivity, improve efficiency, enhance quality, and out perform the competition. Effective communication tools enable client service teams to focus on their core competencies while improving operational effectiveness and customer satisfaction.
Progressive Dialers vs. Predictive Dialers offer client service teams an effective and quality enhancing dialing Platform. Progressive
Dialing Platforms dial successive calls, but are more advanced and customized then old Predictive Dialer configurations.
Progressive Dialers are able to rapidly contact thousands of contacts in minutes, provide a customized message by contact, filter contacts by multiple data ...]]></description>
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		<slash:comments>12</slash:comments>
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		<title>MANAGED SERVICE PROVIDERS: TELECOM &#8211; TRADITIONAL FAX VS EFAX |</title>
		<link>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-telecom-traditional-fax-vs-efax/</link>
		<comments>http://www.managedserviceproviders.biz/2010/06/managed-service-providers-telecom-traditional-fax-vs-efax/#comments</comments>
		<pubDate>Fri, 04 Jun 2010 20:26:55 +0000</pubDate>
		<dc:creator>Jennifer Springston</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Jennifer Springston]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[Volume 5]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=4650</guid>
		<description><![CDATA[In the old days of business communication, people sent information via telegrams. Then it became the norm to use the telephone for information and to ship documents back and forth through the U.S. mail and through mail courier services. And then came the fax machine. Suddenly, documents including contracts and others could be sent back and forth from one location to another. The needs were simple: Both parties had to have an onsite fax machine or easy access to one. As more and more companies started using the computer for ...]]></description>
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