Outbound IVR can be programmed to do a variety of things for your company every day. The outbound message can be used to perform secretarial duties for you, to make sure that customer satisfaction is at the level that you would like it to be, as well as to do some marketing tasks. Using outbound IVR can lower the cost for the company by reducing the need for live agents as well as making sure that the customer is served promptly.
The message can be used to relay information  
An outbound IVR …

If you were told that Phil from accounting is wasting around ten dollars a day in coffee creamer, you would probably think of something to do to slow this down. After all, ten dollars a day equals $2600 a year on a wasted resource. While this may seem like a small amount of money to be concerned about, it sets a dangerous precedent. What if there were other aspects of your business that were costing you money- money that could be better spent investing in the company and keeping it …

Q.) WHAT DO I DO IF I AM HAVING A VOICE OR DATA SERVICE ISSUE?
If you are experiencing a service affecting issue, immediately contact your telecom or data provider directly.  Usually you can find the carrier’s toll free number on a monthly bill or their website.  Some carriers also offer online reporting of service issues so check out your carriers website to findout if this option is available to you.  When you contact your telecom or data provider they will open up a “trouble ticket.”  You should make certain to …

SIP trunking blends connections for your data and voice services into a single line. It is easier and typically less expensive than running separate connections and wiring for the two services. There are a number of benefits of using this system including an almost immediate return on investment. However, there are a few minor drawbacks and challenges that should be considered before making the change. Whether SIP trunking is right for your business needs is a question that only you and your managed services provider can adequately answer.
SIP Trunking benefits …

Being able to trust that all of the various components and aspects of your business are working correctly is a great asset. Knowing that they are being handled professionally and in a timely manner is an absolute must. The world of business is ultra competitive, especially now that the market place is opened up globally. There are so many things to keep track of that it is very easy for things, even very important things to get shuffled to the side and then forgotten until it is too late. Having …

Companies no longer are able to afford hundreds of people hunched over their phones with dog eared pages of cold calling scripts or coffee stained lists of potential customer’s names. The days of battalions of onsite phone answering personnel are long gone. Virtual call centers are more cost effective in the long run, and they free up time spent on mundane tasks for other, more seriously required aspects of customer care. Cold calling by a real person is only done by those companies that are bound to stay locked in …

For the most part, business is conducted online. Businesses allow their customers to set up and manage accounts, including online bill paying without paper bills, send-in reminders or process paper checks and other payment methods. In some industries, the cost of paper bill generation and reconciliation may be so exorbitant that those customers who want to continue receiving them will have to pay a fee. In other industries, companies may encourage the use of online account management by offering discounts and bonuses.
The same concept applies to B2B, with many of …