The majority of businesses in the country today use the computer for the bulk of what they do. There are those companies that do not do anything that is not controlled and maintained directly from the computer. Those companies need to make sure that they are using their computers and their internet access in the most efficient way, including the right speeds that can handle the tasks that need to be done even during high traffic periods of the day. The best way to make sure that you are really …

In the world of the telecommunications call center, there are several systems that are used to decide which calls are ordered by which agent and how long it will take to get that call to the agent.  Of course, there are more specialized systems that can be used to accomplish this task but may not be necessary for the needs of your company.  Skills based routing (SBR) is a more comprehensive form of the ACD system, which saves time and money but may be overly complicated.
When a call comes in …

In the world of the call center, there are many ways to get things done.  The Automatic Call Distributor (ACD) systems work well, but there are times when the call is transferred back and forth as the question or problem is relayed to different agents time and time again.  This is time consuming and frustrating for both the agents and the customer who may get angry enough to hang up, potentially costing repeat business.  Customers call a company for one of several reasons: they call to place an order or …

When discussing SIP, you have to consider whether or not it is the right service for you and whether it is an option that is made available by your current telecommunications provider.  If you are interested in switching, there are several other considerations that you should keep in mind as well.  You should ask yourself and your managed service provider whether or not your company is technology and telecommunications ready, whether it will be beneficial to change or not and whether the cost is absorbable.
SIP, or signaling protocol, has the …

Everyone at some time in their lives has dialed a toll free number. You do it to complain or to compliment. You do it to order a product or service, ask for a refund, ask a question or make a statement. You may even do so simply as part of a promotional gimmick, hoping to win a prize. You rarely think of where you are actually calling. You rarely think of who might be answering the phone. And, unless you are a business person, you rarely think of what the …

When you are looking at the difference between cable internet and DSL for your business telecommunication needs, there are several pros and cons that you should consider.  In the world of business, there are options available such as using a business-class dedicated bandwidth as opposed to using cable or DSL; however the cost will be much greater.
Cable internet service is typically delivered through the same lines that are used to provide cable television.  The service will be cheaper when it is bundled with other types of services as well.  The …

  
In the old days, a contract was mailed to a customer, signed and then mailed back. It could take weeks to get started on something depending on the distance between Point A and Point B.  With the invention of the fax machine, the time was cut down to mere minutes. You could fax over a contract, wait for it to be signed and faxed back and be off and running immediately. The fax machine revolutionized the way that business was done for a lot of people; however it may …

If you ask most people where there cell phone is, they can answer faster than if you asked that same persons where there car keys are. For most people, their phone is rarely beyond their arm’s length and for still more, kept closer than that. The world has changed the way that it does business, including where and when the business is done. No one is ever far from closing a deal, making a sale or setting up a meeting, even when they are strolling down a remote beach. As …

Regardless of whether a disaster is natural or manmade, it can destroy a company completely. Of those companies that are impacted by a disaster, 43% never open their doors again, 51% close within two years of the disaster and only 6% manage to remain open for the long term. Having a well written business continuity plan (BCP) which includes a disaster recovery plan as well should be one of the top priorities of the company. Writing one is not something that you do over lunch one day, however and there …

The old phone system was a huge mass of wires, poles and switchboards. As the popularity of the phone grew, it outgrew the system that it was based on and outages and overloads were common. Upgrades to the system started changing the way that the phone was used, from novelty to necessity. New technologies have made the old PSTN something of a novelty again, at least in many areas; and other network types have come along to replace the old way of doing things.
 It is important for every company, large …