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		<title>THE NORTHWINDS CONTACT SOLUTIONS: REVIEW #6 |</title>
		<link>http://www.managedserviceproviders.biz/2009/11/test-drive-6-call-cente/</link>
		<comments>http://www.managedserviceproviders.biz/2009/11/test-drive-6-call-cente/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 05:06:54 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
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		<description><![CDATA[Mark J. Michelson Sr.
President
JEMMM Connections, LLC
mark.michelson@jemmm.com
office: 630-219-1220
mobile:630-688-2108
In a never ending quest to find ways to simplify contact center solutions, I have begun to delve down into the world of hosted and managed contact centers to uncover the simplification that these offerings provide when starting up as well as running a contact center.   I come from a contact center application provider background where we provided some fairly robust and complex on-premise solutions.  Over the past week I had the opportunity to test drive the Northwinds Contact Solutions Virtual Call Center platform. 
In ...]]></description>
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		<title>NORTHWINDS CONTACT SOLUTIONS: REVIEW #5 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-5-call-cente/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-5-call-cente/#comments</comments>
		<pubDate>Fri, 30 Oct 2009 07:17:04 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=3109</guid>
		<description><![CDATA[Dean LaGrow
414.489.1056
dean.lagrow@gmail.com
Dean with over 17 years experience as a leader in customer care, inside sales and telephony as a Director, and Vice President most recently with a Fortune 500 technology company is currently available for contact center consulting opportunities.
Hosted Contact Center Solutions: Northwinds 
 In their server based telephony environment, Northwinds has created a wonderful managed telephony tool I recently spent some time analyzing Northwinds offer and I was impressed with the ease of use and vast functionality.
 The current tool works with PC-based softphones and has the ability to connect calls ...]]></description>
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		<title>THE NORTHWINDS CONTACT SOLUTIONS:REVIEW #4 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-4-call-center/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-4-call-center/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 04:29:29 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2987</guid>
		<description><![CDATA[BRAD TOTTEN
Brad Totten, PMP
 
Customer Experience Advocate
Brad Totten &#8211; Consulting
(805) 405-5159 cell
 is a 20-year veteran of the Contact Center space.  He is a certified Project Management Professional and currently offers consulting services in contact center infrastructure design and implementation.
I have always managed to be ahead of the curve when it comes to contact center technology, sometimes a little too far ahead for my own good.  Lately old age and wisdom have settled in and I am not so quick to jump on the latest trend.  I have learned the important lesson ...]]></description>
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		<title>THE NORTHWINDS CONTACT SOLUTIONS: REVIEW #3 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-3-call-center/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-3-call-center/#comments</comments>
		<pubDate>Sun, 25 Oct 2009 18:17:49 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Archive]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2702</guid>
		<description><![CDATA[SYNERGY VISION PARTNERS
Steve Earle
(909) 241-8660
Steven.Earle@synergyVisionPartners.com
www.synergyvisionpartners.com
Synergy Vision Partners is a technology focused company dedicated to providing leading edge solutions to worldwide businesses in strategic management, collaboration, call and data center deployments and virtual infrastructure implementations.
Combining focused expertise, customer-driven innovation, and platform independence, SVP provides a comprehensive portfolio of software and hardware solutions including consulting, call center management, sales and support.www.SynergyVisionPartners.com
Over many years I have worked with a broad range of telephone systems from all of the major providers with a wide variety of technologies. Lately most of the technology advances have ...]]></description>
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		<title>THE NORTHWINDS CONTACT SOLUTIONS: REVIEW # 2 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-2-call-center/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-2-call-center/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 10:13:12 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Archive]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2513</guid>
		<description><![CDATA[Cindi Cunningham
Customer Solutions and Contact Center Leader 303.909.6424
Call Center Platform:  The Northwinds Contact Solutions
Reviewer Background:
“Cindi is an experienced call center manager, director and consultant whose experience includes managing the global contact center for Holiday Inn Hotels.  Cindi is currently available for contact center consulting opportunities”.
As a call center leader, I&#8217;ve had the privilege of leading medium to large, Inbound and Outbound, customer contact centers worldwide.
Previously, my team and I built one of the largest virtual operations for individual hotel customers.  Most recently, I ran a call center operation where over ...]]></description>
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		<item>
		<title>THE NORTHWINDS CONTACT SOLUTIONS: REVIEW #1 |</title>
		<link>http://www.managedserviceproviders.biz/2009/10/test-drive-1-call-center/</link>
		<comments>http://www.managedserviceproviders.biz/2009/10/test-drive-1-call-center/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 06:42:37 +0000</pubDate>
		<dc:creator>MSP</dc:creator>
				<category><![CDATA[Archive]]></category>
		<category><![CDATA[Issues]]></category>
		<category><![CDATA[Test Drive]]></category>
		<category><![CDATA[Volume 1 Issue 1]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Managed Service Providers]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[virtual call center platform]]></category>

		<guid isPermaLink="false">http://www.managedserviceproviders.biz/?p=2498</guid>
		<description><![CDATA[Enterprise Telemetry, Inc (ETI)
Chris Vitek at 410-456-3511 
 cvitek@enterprisetelemetry.com
REVIEWER BACKGROUND:  Currently, Chris Vitek is President of Enterprise Telemetry, Inc (ETI).  Mr. Vitek has worked as a consultant in hundreds of contact centers.  ETI specializes in contact center consulting services and also owns patent rights to several unique workforce management technologies that bring the precision of contact center reporting to back-office operations. 
”If you can believe the pundits there is a movement towards communications as a service (CaaS) that represents one of the few bright spots in the economy.DMG Consulting recently published their “Hosted Contact ...]]></description>
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